Booking Terms & Conditions

These booking conditions form the basis of your contract with us. Please read them, your booking confirms acceptance of them.

Covid update to our T&C:

We are accepting bookings, in accordance with the current Government Covid risk management advice. We reserve the right to cancel any bookings that do not adhere to the Government advice at the time of check in. In the event of a national or local lockdown we will offer you alternative dates or refund you.

The person making the booking will provide us with their full name, address and contact details. By proceeding with the booking guests confirm that everyone in the group is fit and well prior to check in and are displaying no Covid symptoms.

If someone develops signs of Covid while staying in our house you need to call or email us immediately and plan to all go home ASAP. Please do NOT stay in our house until the end of your booking but instead self-isolate in your own houses.

We will keep reviewing our processes.

Contract:

The Contract shall be governed by UK Law. It will be entered into when the first payment is processed and The Log Cabin issues the confirmation letter. The Contract will be subject to all the following booking conditions. The Client should check the confirmation form carefully.

In these booking conditions, 'we', 'us' and 'our' means the owners of ‘the property’ The Log Cabin, Dungeness Road, Dungeness Estate, Romney Marsh, Kent TN29 9ND. The Log Cabin refers to the owners (Mrs Sara & Mr Richard Newman) as well as the property.

Before booking with us, please read these booking conditions carefully and all the other information relevant to your booking, including:

the property rental conditions

any written information we brought to your attention prior to confirming your booking.

The property is for the sole purpose of holiday lettings, unless expressly agreed otherwise in writing by us. Accordingly you agree that your booking is for the sole purpose of holiday accommodation and accept that you are not offered any rights to the property other than the right to occupy the property as holiday accommodation for the period of your booking. No booking of any kind is an ‘Assured Shorthold Tenancy’ or protected under the Protection from Eviction Act 1977, or any similar legislation that applies in England, or the rest of the UK. This Agreement shall not confer on the Tenant any security of tenure within the terms of the Housing Act 1988 pursuant to which the occupation shall be deemed to be by way of an excluded tenancy.

1. Making your booking

All bookings depend on the property and other arrangements being available. You, as the person in charge of the party (“the party leader”), must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us. It is your responsibility as the party leader to ensure that the other party members are aware of and agree to comply with these booking conditions where applicable.

As long as the property is available and we have received all the relevant payments from you, we will give you written confirmation as soon as reasonably possible. This confirmation will show your booking details, the amount you have paid and the amount you still owe for the booking. Your contract with will begin when you are issued with the written confirmation. If we pay the deposit into our bank account, it will not mean we have accepted a booking unless we have issued you with written confirmation. Please do not make any other travel arrangements (such as flights, trains) until we have issued you with a written confirmation. We will give you your written confirmation either by email, or by post if requested. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation by email. If you book by post or phone, we will send your confirmation to you by email, or post if requested. It is your responsibility to check your emails regularly and to let us know about any change to your email address.

We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, we will not have any legal responsibility to you.

As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately.

Even if we have sent a written confirmation, we have the right to cancel a booking where there are reasonable grounds to believe that (i) it is not legitimate (ii) you are likely to breach any of our booking conditions (iii) information supplied by you in relation to your booking is incorrect (iv) you have behaved in a vexatious, abusive or unlawful manner. If we cancel your booking, we will tell you in writing and we will not have any legal responsibility to you.

2. Payment

A payment of half of the rental fee is payable if the booking is made more than three months before the commencement of the rental. The balance of the rental fee is payable three months before the booking date. Non-payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than three months before the commencement of the rental, the total rental fee is payable. Payment can only be accepted by bank transfer or recognised payment card (via Paypal) and must be denominated in sterling (UK pounds). For bookings less than three weeks before your arrival date your booking must be paid for in full, by bank transfer.

We do not accept cheques. If your bank refuses to make your payment for any reason, we are entitled to make an administration charge of £35.

We keep the prices charged under constant review and the prices of unsold arrangements may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold arrangements at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking. All accommodation prices are for the property as a whole and are not on a per person basis. We cannot accept extra people, even if it is an infant (maximum 6 people).

3. Cancellation

Any cancellation made by the Client for whatever reason shall be in writing and emailed to The Log Cabin at the following email address thelogcabindungeness@gmail.com. The Client should ensure receipt of this email and call for an acknowledgement if none is received by return. The Log Cabin will endeavour to re-let the property by making the dates available again on the website and all portals and agents used at that time.

100% of paid prepayments refundable when canceled 90 days before arrival or earlier.

50% of paid prepayments refundable when canceled 30 days before arrival or earlier.

0% refundable if cancelled after.

The Log Cabin strongly recommends Clients take out Cancellation Insurance as the above refund terms are non-negotiable.

4. Changes of Date

The Log Cabin may consider a request from a client to change the dates of the booking after confirmation has been issued. Agreement will be given where the request is received more than six months away from the start of the booking, subject to availability of the property.

If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing by post or email. We may agree to accept notice over the telephone, but this should be arranged with us first. We cannot guarantee that we will be able to meet your request. You may be asked to pay costs incurred in facilitating this change for you, which will be charged at the current price, which may be different from the price at which you booked your chosen arrangements.

5. Cutting short your stay and part cancellations

No refunds are payable in the event that you cut short your stay or if any person in your party needs to cancel.

6. Cancellations due to government public health measures

If you have to cancel your booking because UK government public health measures mean it is unlawful to travel to or to make use of the accommodation you booked, you may choose to:

transfer your booking to a later date free of any administration charges, subject to availability - you will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;

request a voucher with a redemption value equal to the amount previously paid by you for the booking – the voucher terms and conditions will be available to you before you make your choice under this clause; or

obtain a refund of the amount already paid by you for the booking.

You will have to contact us in order to access these options.

7. Changes or cancellations by the owner

The owners do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes in brochures or other details corrected. The owners have the right to do so. We will contact you (by phone if reasonably possible in the case of a significant change or cancellation – we will let you know about minor changes by email or post) as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change. However, we will have no further liability to you.

If the owners cancel your booking or are prevented from providing the accommodation you have booked, you may choose to:

transfer your booking to a later date free of any administration charges, subject to availability - you will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;

request a voucher with a redemption value equal to the amount previously paid by you for the booking – the voucher terms and conditions will be available to you before you make your choice under this clause; or

obtain a refund of the amount already paid by you for the booking.

8. Insurance

We recommend that you take out enough travel insurance to cover you for your total stay.

9. Disabilities and medical problems

If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible before you travel. If we reasonably feel unable to properly meet that person’s particular needs, we can refuse or cancel the reservation.

10. Period of Hire
Rentals commence, unless otherwise notified, at 4.00 pm on the day of arrival and terminate at 9.30 am on the day of departure.

11. Noise
Our property is in a tranquil location and consideration must be shown and demonstrated at all times; this is not the venue for loud music or noise. Please be aware that the person making the booking is responsible for ensuring that this is adhered to by all members of the group at all times. In particular music that can be heard outside the house and noise after 9pm must be avoided as we have neighbours close by.

12. Use of Property
The number of persons occupying a property must not exceed 6. The property will be used for personal and domestic purposes only. The property shall not be used for any commercial purposes without the written consent of The Log Cabin. The owners reserve the right to refuse entry to the entire party if these conditions are not observed.

13. Complaints
Should there be any cause for complaint during the occupation of the property it must be notified promptly to The Log Cabin and in case of serious problems confirmed in writing.

14. Breakages or Damage
The Client is legally bound to reimburse The Log Cabin for replacement, repair or extra cleaning costs on demand.

15. Care of the Properties
The Client shall take all reasonable and proper care of the property, inside the house and in the garden (if applicable), and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and condition and in the same clean and tidy condition at the end of the rental period as at the beginning. Failure to meet this standard will result in charges.

16. Health and Safety

The Client shall take all reasonable and proper care and observe the notices and rules relating to Health and Safety around the property and grounds. Children should be supervised at all times around the house, grounds, woodburner and cooker. Please ensure you have read the Health & Safety policy information.

17. Woodburner

Please refer to the guest information pack on how to use the woodburner. Guests who are unfamiliar with setting fires should ask for further guidance if required.

18. Fire prevention

Within the property there are carbon monoxide and smoke detectors. There is a fire blanket near the cooker. In the event of an emergency guests should dial the emergency services on 999 immediately and leave the property.

19. No Smoking Policy. The Log Cabin is entirely non-smoking.

20. No Pets. The Log Cabin is entirely a pet free area.

21. Liability

The Log Cabin (for the owners, its employees and agents) shall not be liable to the Client or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred, arise out of or in any way connected with the rental. No term of the Contract is enforceable under the Contracts (Rights of The Third Parties) Act 1999 by a person who is not a party to the Contract. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: (a) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (b) relate to any business.

22. Governing law and jurisdiction

Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England.

23. Warranties
The Log Cabin does not warrant and is not responsible for the accuracy of any verbal information given or statements made.

24. Website, social media, brochures and advertisements
The owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website and any authorized third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities. There are many unauthorised websites listing holiday cottages, we cannot accept responsibility for any mis-description by these sites. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. We reserve the right to adjust the prices of a break if there has been an error in displaying an incorrect rate on our website or any associated third party websites.

Please note that the provision of Wi-Fi is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes. Bookings are not accepted if they are wholly reliant on the uninterrupted, unlimited provision of Wi-Fi.

25. Right of Entry

The Log Cabin shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

26. Children
Guests must accept responsibility for the safety of their children who must be supervised at all times.

27. Cancellation Insurance
Cancellation Insurance is required. Please contact your insurance broker for a quote for travel or event insurance.

28. VAT
All rates are inclusive of VAT where VAT is applicable.

29. Pricing
We reserve the right to change the advertised prices at any time without prior notification. We will confirm the price of your holiday at the point of booking and the rental price agreed for the property (excluding any extras), as specified on the booking form and in the confirmation letter, will remain firm and will not be changed under any circumstances. All rates are inclusive of VAT where applicable.

30. Liability Disclaimer

Guests making use of the facilities are responsible for ensuring that their state of health and physical condition are such as not to involve any risk to him or herself or any other person making use of the facilities. It is hereby understood and agreed the Owners accept no responsibility for accident, injury, illness or misadventure caused to or suffered by guests on the premises howsoever caused. Guests are responsible for their own insurance in respect of injuries suffered, loss or damage to equipment.

Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.