Scope of this Policy

This policy applies to The Log Cabin website and social media accounts, including all sub-pages and any amendments to the site. This policy does not apply to any website, product or service of any third-party company even if the website links to or from our website. We do not operate or control those websites, products or services and are not responsible for the privacy policies or the content of these other websites. You should check the policy statement of these other websites to determine whether you wish to share your personal information with them.

The Information We Collect

The Log Cabin respects the privacy of its clients and prospective clients. We operate within the guidelines set out by the UK Data Protection Act (1998) and the General Data Protection Regulation (GDPR) legislation that came into force in May 2018. We collect information from you necessary to process your booking or payment. We use cookies only where required, they do not hold personal information and they expire as appropriate. We may also use third-party data services to help us to segment and understand our clients by providing additional information so that we can improve our products and services and send you the most relevant and targeted communications possible.

If you choose to make a booking through us or make queries about a potential booking, we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, date of birth, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.

Once your booking is confirmed, we will hold your contact details as a record of your stay. This will consist of first name and age, and is used to validate the type of enquiry (family group etc) and configure bedroom layouts. We will retain your data for a period of 6 years, this is so we can ensure a great service from understanding any previous enquiry/bookings.

HMRC states that we must keep financial records for 6 years from the end of the last financial year they relate to, or longer if: they show a transaction that covers more than one accounting period, or bought something that it expects to last more than 6 years, like equipment or machinery. The Log Cabin complies with this legal requirement.

If you’d like us to remove your information, please contact us on 07810503366 or by emailing thelogcabindungeness@gmail.com

By making an enquiry, you can opt-in to our marketing emails. Again, this information will not be shared with any third party (unless a booking is made), and you can opt-out at any time by using the unsubscribe link on the marketing emails or emailing thelogcabindungeness@gmail.com

How do we use your information?

The information you provide or which we collect may be used in a number of ways, for example:

to enable us to complete your booking

to initiate contact if we think you may want to book with us;

for statistical purposes when we evaluate our range of services;

to personalise repeat visits to our websites or inform you about an incomplete booking;

to tell you about other products and services we think may be of interest to you that we may provide in the future

to manage customer service queries

to help us to provide details or information you may have requested.

Google Analytics

We use Google Analytics which uses cookies in order to provide reports about visitors to our website, helping us to improve the service we provide. Google Analytics cookies do not collect personal data about you.

Our site uses Google cookies to keep track of your visits and requests and to save your registration information including name, address, phone number and email address so you don’t have to re-enter it each time you visit our site. The following information is stored in cookies and our web-server logs about any visits to our website: – Your IP address
– The type of Internet browser and the operating system of the computer you use to access the site
– The date and time you visit the site
 – The pages you visit on the site
 – If you linked to our site from another website, and the address of that website
 – If you linked to the site from a search engine, the address of that search engine and the search term you used.

We may share your contact information with third party market research companies who may contact you to conduct market research about our products and services.

We may share your email address with our technology providers including Google, Facebook and others (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us.

They may use this to serve targeted advertising/content to you via their platforms. You can control what advertisements you receive via the privacy settings on the relevant platform. We also provide tracking opt-out links in our Cookie Policy.

Google and Facebook may also use socio-demographic information about you to identify other people like you, with similar interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time.

We may also share your contact details with our third party review administrator(s) who may contact you to ask for your comments on the accommodation and/or services that have been provided.

Data privacy law allows this as part of our legitimate interest in understanding our customers, marketing our services to them and helping us to provide them with the highest levels of service.

Consent

We may ask your consent to share your name and contact details with selected third party companies so that they can tell you about their products and services.

If you agree, we may also pass on your information, in certain cases, for the purposes of conducting a credit check.

You can withdraw your consent at any time.

Legal Obligation

We may also use and disclose your personal data for compliance purposes, as required by any legal or taxation authority and to the extent that we are required to do so by law or regulation.

We may also use and disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, to legal and taxation authorities, to prevent crime and in order to establish, exercise or defend our legal rights.

Updating Your Details?

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to thelogcabindungeness@gmail.com.

Although most changes are likely to be minor, The Log Cabin may change its privacy policy from time to time, at our sole discretion. We encourage visitors to frequently check this page for any changes. Your continued use of these services after any change in this privacy policy will constitute your acceptance of such change.

Contact Information

Sara Newman

thelogcabindungeness@gmail.com

tlcdungeness.com